Returns & Refunds Policy
Last updated: July 2025
Your satisfaction matters to us. If you are not completely happy with your purchase, here is how returns and refunds work.
30-Day Return Window
You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition and packaging, with all tags, accessories and manuals included.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened, including in-ear earbuds, screen protectors that have been applied, and clearance/final-sale items. Gift cards are non-refundable.
How to Start a Return
Email support@carryhub.com with your order number and reason for return. We will provide return instructions. Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Exchanges
The fastest way to get the item you want is to return the original and place a new order. We are happy to help if you need assistance choosing a replacement.
Defective or Incorrect Items
If you receive a defective, damaged or incorrect item, contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund, including any return shipping.
Questions about this policy? Reach our team at support@carryhub.com or visit our Contact page.