Returns & Refunds Policy
Last updated: June 2026
Your satisfaction matters to us. Because our products ship directly from our fulfillment partners, many issues can be resolved faster and greener without a physical return. Here is exactly how returns, refunds and replacements work.
30-Day Resolution Window
You may request a return, refund or replacement within 30 days of the delivery date (not the order date). To help us resolve your issue quickly, please contact us as soon as you notice a problem.
Damaged, Defective, Wrong or Missing Items
If your item arrives damaged, defective, incorrect, or is missing from your order, please email support@carryhubs.com within 72 hours of delivery with clear photos or a short video showing the issue, the product packaging, and the shipping label. Once verified, we will arrange a replacement or refund. Where a physical return is required, the customer is responsible for return shipping costs; where we are able to offer a returnless refund (see below), no return is needed. Original shipping charges are non-refundable.
Returnless & Partial Refunds
For eligible low-cost items, return shipping often costs more than the product itself. In these cases we may issue a full "returnless" refund (you keep or responsibly dispose of the item) or, for minor cosmetic issues where you are otherwise happy with the product, offer a partial refund. We will always propose the fastest, fairest resolution for your specific situation.
Change-of-Mind Returns
If you simply change your mind, you may request a return within the 30-day window provided the item is unused and in its original condition and packaging with all accessories. For change-of-mind returns, the customer is responsible for return shipping costs, and original shipping charges are non-refundable. Please email us first for return instructions and the correct return address — do not ship items back without authorization.
Return Shipping & Costs
All shipping costs are the responsibility of the customer. This includes original shipping (which is non-refundable) and any return shipping — including for damaged, defective or incorrect items where a physical return is requested. Packages returned to sender due to an incorrect address or an unclaimed delivery may incur re-shipping costs, which are also the customer’s responsibility.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened, including in-ear earbuds, applied screen protectors, and clearance/final-sale items. Gift cards are non-refundable. Any import duties, taxes or customs fees already paid are non-refundable.
How to Start a Request
Email support@carryhubs.com with your order number, a description of the issue, and photos/video where applicable. We aim to respond within 24 hours and will guide you through the best resolution — replacement, refund, or return.
Refund Timing
Once your refund is approved, it is issued to your original payment method (Stripe or PayPal). Please allow 5–10 business days for the funds to appear, depending on your bank or card issuer.
Exchanges
The fastest way to get a different item is to request a refund or replacement for the original and place a new order. We are happy to help you choose the right desk or everyday-carry gear.
Questions about this policy? Reach our team at support@carryhubs.com or visit our Contact page.